FAQs

Frequently Asked Questions

1. How much does shipping cost?
Shipping is free on orders of $70 or more. A $8.99 shipping fee applies to orders under $70.

2. When will my order be shipped?
Orders are dispatched within 3–7 business days.

3. How long does delivery take?
Delivery usually takes about 12 business days after dispatch. This is in addition to the order processing time.

4. How can I track my order?
We will email you a tracking number once your order ships. If you have not received it or it does not work, please contact wangdeshi2026@outlook.com.

5. What should I do if my order has not arrived?
If your order has not arrived within 30 business days of receiving your shipping confirmation email, contact wangdeshi2026@outlook.com with your name and order number.

6. What delivery address details do I need to provide?
Please provide a complete delivery address, including your street number. Missing address information may delay shipping while our team contacts you for clarification.

7. What is your return window?
Our return policy covers 30 days from the date you receive your items.

8. What condition must returned items be in?
Items must be unused, in the same condition as received, and in their original packaging.

9. How do I request a return?
Email wangdeshi2026@outlook.com. Our team will advise you on the required documentation and, once approved, provide return instructions and the return address.

10. Who pays for return shipping?
You cover return shipping for personal reasons, and shipping charges are nonrefundable. We cover return costs for damaged, faulty, incorrect, or significantly misdescribed products.

11. When and how will I receive my refund?
We inspect returned items and email you our decision. Approved refunds are credited to your original payment method within 7 business days.

12. Can I exchange an item?
Exchanges are available only for defective or damaged items, for the same item. Contact wangdeshi2026@outlook.com for assistance.

13. Will the product color look exactly like the photos?
We make every effort to display product colors accurately. However, colors can appear differently on different screens, so we cannot guarantee an exact match on your monitor.

14. Can I access, correct, or delete my personal information?
Yes. Please email wangdeshi2026@outlook.com to request access to, correction of, or deletion of the personal information we hold about you.

15. How can I contact customer service?
Email us at wangdeshi2026@outlook.com or call +852 94384902.

16. What are your customer service hours?
Our customer service hours are Monday through Friday, 8 a.m. to 7 p.m. Eastern Time (ET). We respond to emails Monday through Friday, usually within 24 hours.

17. What information should I include when contacting customer service?
For order inquiries, include your order number and the email address associated with your purchase. For product questions, please include the product name or a link.